Privacy Policy

1. Definitions

Throughout this Privacy Policy, the following terms carry the meanings set out below:

• "jalaku," "We," "Us," "Our" — the online betting and casino platform accessible at jalaku.cam, including all associated subdomains, mobile interfaces, and related services.
• "You," "Your," "User," "Member," "Player" — any individual who visits the jalaku website, registers an account, or makes use of any Service we offer.
• "Personal Data" — any information that identifies or can reasonably be used to identify a living individual, including name, email address, mobile number, date of birth, national identity number, financial details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transmission, deletion, or destruction.
• "Services" — all online betting products, casino games (slots, live dealer tables, table games, crash games), lottery markets including togel (Indonesia's traditional numbers lottery), and any other entertainment or support functions offered by jalaku.
• "Third Parties" — game providers, payment processors, identity-verification partners, marketing platforms, and analytics vendors with whom jalaku shares data under contractual obligations described in this Policy.

2. Scope of This Policy

This Privacy Policy applies to all Personal Data processed by jalaku in connection with the registration, operation, and closure of your Account and your use of Our Services. It covers data collected through the jalaku website, any mobile-optimized interface, customer-support channels (live chat, email), and any other interaction you have with Our team.

This Policy does not apply to third-party websites, payment portals, or game-provider platforms that may be linked from or embedded within jalaku. Those services operate under their own privacy notices, which we encourage you to review independently.

By creating an Account with jalaku, depositing funds, or placing any bet or wager through Our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your Personal Data as described herein. If you do not agree with any part of this Policy, you must discontinue use of Our Services immediately.

3. Information We Collect

3.1 Information You Provide Directly

When you register, verify your identity, deposit funds, or contact support, you provide Us with:

• Identity Data: Full legal name, date of birth, gender, nationality, and a copy of your government-issued identification document (Indonesian KTP, passport, or driver's license).
• Contact Data: Email address, mobile phone number, and residential address (including city, province, and postal code).
• Financial Data: Bank account details (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, or other participating banks), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), and transaction history (deposits, withdrawals, amounts, dates).
• KYC Documentation: Government ID scans, selfie photographs, proof-of-address documents, and any supplementary verification materials requested by Our compliance team.
• Communications Data: Content of live-chat sessions, email correspondence, support tickets, and any feedback or survey responses you submit.

3.2 Information Collected Automatically

When you access jalaku's website or Services, we automatically collect:

• Device & Technical Data: IP address, browser type and version, operating system, screen resolution, device identifiers, and hardware model.
• Usage Data: Pages visited, time spent on each page, clickstream data, game sessions played, bets placed, odds viewed, and in-platform navigation paths.
• Location Data: Approximate geographic location derived from your IP address. We use this to verify jurisdictional eligibility and deliver locally relevant content (e.g., WIB time-zone defaults, local bank payment options).
• Cookie & Tracking Data: Session identifiers, authentication tokens, preference settings, and analytics pixels as described in Section 6 of this Policy.

3.3 Information from Third Parties

jalaku may receive Personal Data from:

• Identity-verification providers who validate your KTP or passport against official databases;
• Payment processors who confirm transaction status and flag anomalous activity;
• Game providers who report session data, bet histories, and jackpot events;
• Fraud-detection and AML-screening services that assess risk profiles against watchlists and sanctions lists.

4. How We Use Your Information

jalaku uses your Personal Data for the following purposes:

• Account Management: Creating and maintaining your Account, verifying your identity and age (you must be 21 or older), processing login credentials, and enabling Account recovery.
• Service Delivery: Processing deposits and withdrawals, settling bets and game outcomes, crediting bonuses, managing VIP tier progression, and generating account statements.
• Legal & Regulatory Compliance: Fulfilling Know Your Customer (KYC) obligations, Anti-Money Laundering (AML) screening, fraud prevention, transaction monitoring, and retention of records required by applicable laws.
• Customer Support: Responding to enquiries submitted via live chat, email ([email protected]), or WhatsApp (VIP tiers), resolving disputes, and improving support quality through conversation analysis.
• Platform Improvement: Analyzing usage patterns to improve website performance, optimize game recommendations, refine user-interface design, and develop new features.
• Marketing & Promotions: Sending promotional emails, push notifications, and SMS messages about bonuses, tournaments, and seasonal promotions — where you have given explicit consent or where we have a legitimate interest in informing existing members. You may opt out at any time.
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling, enforcing self-imposed limits or self-exclusions, and contacting Players who may need support.
• Security & Integrity: Detecting and preventing unauthorized access, account takeover, bot activity, collusion, and other forms of fraud or abuse.

5. Legal Bases for Processing

jalaku processes your Personal Data on one or more of the following legal grounds:

• Contractual Necessity: Processing is required to fulfill Our obligations to you under the Terms & Conditions — for example, processing deposits, settling bets, and enabling withdrawals.
• Legal Obligation: We are required to collect and retain certain data to comply with KYC, AML, and other applicable regulatory frameworks.
• Legitimate Interests: We process data to prevent fraud, ensure platform security, improve Our Services, and communicate with existing members about relevant offers — where these interests are not overridden by your privacy rights.
• Consent: Where We rely on consent (e.g., marketing communications and non-essential cookies), you may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Cookies & Tracking Technologies

jalaku uses cookies and similar technologies to operate and improve Our platform. Cookies are small text files stored on your device that allow Us to recognize you between sessions, maintain login state, and analyze traffic. Categories of cookies We use include:

• Strictly Necessary Cookies: Essential for core site functionality — login authentication, session management, and security tokens. These cannot be disabled without breaking core features.
• Performance & Analytics Cookies: Help Us understand how Users navigate jalaku, which pages are most popular, and where technical errors occur. Data is aggregated and anonymized.
• Functional Cookies: Store your preferences (language display, time-zone settings, betting interface layout) so you do not need to re-enter them each session.
• Marketing Cookies: Track your interactions with promotional content to measure campaign effectiveness. We do not sell cookie data to third parties.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jalaku's core betting and gaming Services.

7. Sharing Your Information

jalaku does not sell your Personal Data. We share data only with the following categories of recipients under strict contractual data-protection obligations:

• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, Spribe, and other licensed studios receive bet-level data necessary to operate games and settle outcomes.
• Payment Processors & Banks: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, and other payment partners receive financial identifiers to process transactions securely.
• Identity Verification Services: Third-party KYC providers receive copies of your identification documents to confirm identity, age, and address against official records.
• Fraud & AML Screening: Compliance vendors access transaction data and identity data to screen against sanctions lists and detect suspicious patterns.
• Analytics Providers: Web analytics tools receive anonymized, aggregated usage data to help Us measure site performance. They do not receive personally identifiable information.
• Legal Authorities: We will disclose Personal Data to law enforcement, regulatory bodies, or courts where required by law or valid legal order. We will notify you of such disclosures where legally permitted to do so.

8. International Data Transfers

jalaku's operational infrastructure and some of Our third-party partners are located outside Indonesia. Where Personal Data is transferred internationally, We ensure adequate protection through standard contractual clauses, data-processing agreements that meet internationally recognized data-protection standards, and technical safeguards including encryption in transit and at rest. By using Our Services, you acknowledge that your Personal Data may be transferred to servers located outside Indonesia.

9. Data Retention

jalaku retains your Personal Data for as long as your Account remains active and for a minimum of five (5) years after Account closure, to comply with AML record-keeping obligations and to resolve any outstanding disputes or legal claims. Specific retention periods vary by data category:

• Identity & KYC Documents: Retained for five (5) years post-Account closure.
• Transaction Records (deposits, withdrawals, bets): Retained for five (5) years post-transaction.
• Customer Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained for the duration of your Account plus three (3) years.
• Cookie & Usage Data: Anonymized after thirteen (13) months and deleted thereafter.

After the applicable retent ion period expires, Personal Data is securely deleted or anonymized in accordance with Our data-destruction procedures.

10. Security Measures

jalaku employs a multi-layered security framework to protect your Personal Data against unauthorized access, disclosure, alteration, and destruction. Our technical and organizational safeguards include:

• SSL/TLS Encryption: All data transmitted between your device and jalaku's servers is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
• Data Encryption at Rest: Sensitive Personal Data stored on Our servers is encrypted using AES-256 encryption standards.
• Access Controls: Personal Data is accessible only to authorized jalaku personnel who require it to perform their job functions. Role-based access controls and multi-factor authentication are enforced across all internal systems.
• Penetration Testing: We conduct regular third-party security audits and penetration tests to identify and remediate vulnerabilities before they can be exploited.
• Fraud Monitoring: Automated systems monitor Account activity 24/7 for anomalous behavior, unauthorized login attempts, and suspicious transaction patterns.
• Incident Response: In the event of a data breach that poses a risk to your rights, jalaku will notify affected members and relevant authorities within the timeframes required by applicable law.

While We implement robust safeguards, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials and notifying Us immediately at [email protected] if you suspect unauthorized access to your Account.

11. Your Rights

As a jalaku member, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact Our support team via email at [email protected] or through the 24/7 live chat on the jalaku website. We will respond to verified requests within thirty (30) days.

• Right of Access: You may request a copy of the Personal Data We hold about you, along with information about how it is being processed.
• Right to Rectification: If any Personal Data We hold is inaccurate or incomplete, you may request that We correct or update it promptly.
• Right to Erasure ("Right to Be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to Our legal retention obligations described in Section 9.
• Right to Restriction of Processing: You may request that We restrict processing of your Personal Data in certain circumstances — for example, while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that We provide your Personal Data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on Our legitimate interests, including direct marketing. Where you object to marketing, We will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

12. Children's Privacy

jalaku's Services are strictly intended for adults aged 21 and over. We do not knowingly collect Personal Data from individuals under the age of 21. If We become aware that a minor has registered an Account or provided Personal Data without appropriate consent, We will immediately suspend the Account, delete the associated data, and return any deposited funds to the payment method on record. If you believe a minor has accessed jalaku, please contact Us immediately at [email protected] so that We can take appropriate action.

13. Changes to This Policy

jalaku reserves the right to update or amend this Privacy Policy at any time. When material changes are made, We will post the revised Policy on this page with an updated "Last Updated" date and, where appropriate, send a notification to your registered email address. Your continued use of jalaku's Services after changes are posted constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how We protect your data.

14. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the jalaku Privacy team through any of the following channels:

• Email: [email protected] (responses within 12 hours)
• Live Chat: Available 24/7 on the jalaku website (average response under 2 minutes)
• Support Language: Indonesian-speaking and English-speaking agents are available around the clock

We are committed to resolving all privacy-related enquiries promptly and transparently. If you are not satisfied with Our response, you retain the right to escalate your concern to the appropriate data-protection authority in your jurisdiction.